AWS re:Invent 2017: GPS: Amazon Connect: Powerful, Proven Cloud Contact Center Solut (GPSBUS205) – #AWS

In this session, learn about Amazon Connect and how your organization can benefit from its capabilities, extensibility, and scalability. We explain how it’s designed to use AWS natural language understanding to provide enterprise and consumer interactions that replicate the experiences consumers have at home with their Echo products. Learn how to combine Amazon Connect with leading CRM, analytics, and workforce optimization/quality management platforms to provide a complete system of engagement and system of record for enterprises across all verticals and size ranges.

via Amazon Web Services

About The Author
- Launched in 2006, Amazon Web Services offers a robust, fully featured technology infrastructure platform in the cloud comprised of a broad set of compute, storage, database, analytics, application, and deployment services from data center locations in the U.S., Australia, Brazil, China, Germany, Ireland, Japan, and Singapore. More than a million customers, including fast-growing startups, large enterprises, and government agencies across 190 countries, rely on AWS services to innovate quickly, lower IT costs and scale applications globally. To learn more about AWS, visit

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