Building help desk functions, and integrations with custom actions

The cloud version of ServiceDesk Plus now allows IT service desk teams to configure custom actions that can be executed on tickets through business rules and triggers. Admins can invoke a variety of custom actions throughout a ticket’s life cycle, including:

  1. Notifications: Email and SMS messages that are triggered based on ticket criteria.
  2. Tasks: Sub-activities associated with a request.
  3. Webhooks: External URL or API calls for third-party app integrations.
  4. Custom functions: Additional functionalities and workflows built on Deluge, a low-code online scripting language from ManageEngine’s parent company, Zoho.

Learn more about custom actions and their capabilities at

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About The Author
- ManageEngine is the leading provider of cost-effective enterprise IT management trusted by more than 100,000 organizations in 200 countries. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform.

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