Building help desk functions, and integrations with custom actions
The cloud version of ServiceDesk Plus now allows IT service desk teams to configure custom actions that can be executed on tickets through business rules and triggers. Admins can invoke a variety of custom actions throughout a ticket’s life cycle, including:
- Notifications: Email and SMS messages that are triggered based on ticket criteria.
- Tasks: Sub-activities associated with a request.
- Webhooks: External URL or API calls for third-party app integrations.
- Custom functions: Additional functionalities and workflows built on Deluge, a low-code online scripting language from ManageEngine’s parent company, Zoho.
Learn more about custom actions and their capabilities at https://www.manageengine.com/products/service-desk/automate-helpdesk-request-actions.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes
Follow us on social: