Building with empathy – Playtime San Francisco 2017
80% of Roombas are given names by their owners. Research shows that building empathy with users creates a bond and enables more forgiveness of mistakes, yet tracking emotional satisfaction remains a big challenge for product developers. Hear how your peers, including HOOKED, Poncho, and Google, are building with empathy, making tradeoffs, and tracking EQ.
Sarah Karam, Partner Development Manager, Google Play
Esha Gupta, Director of Content, HOOKED
Sam Mandel, CEO, Poncho & Partner, Betaworks
Danielle Krettek, Principal, Google Empathy Lab
via Android Developers