Citrix Synergy TV – SYN331 – Getting to the root of the problem: data collection and analysis – #Citrix

Collecting the right data is one of the biggest challenges in chasing down the root of a problem and achieving a quick resolution. This is why consistency in tracing and logging methods has been a key focus for the product supportability and engineering teams. In this session, you’ll learn about Always-On Tracing, which reduces analysis time, especially for intermittent issues. You’ll also receive guidance on the key data points that dev analysis teams use when researching root cause for XenApp and XenDesktop, XenMobile, and NetScaler products.

About The Author
- Citrix (NASDAQ: CTXS) is a leader in mobile workspaces, providing virtualization, mobility management, networking and cloud services to enable new ways to work better. Citrix solutions power business mobility through secure, personal workspaces that provide people with instant access to apps, desktops, data and communications on any device, over any network and cloud. This year Citrix is celebrating 25 years of innovation, making IT simpler and people more productive. With annual revenue in 2013 of $2.9 billion, Citrix solutions are in use at more than 330,000 organizations and by over 100 million users globally.