Empowering Workforces with Invisible IT
With digital technologies, teams can work efficiently, collaborate easily, and tap into resources instantly and from anywhere. Yet even with these advances, workers still want more of a consumerized experience — more choice, more convenience and more connectivity. To meet these demands, IT must shift from a mind-set of monitoring quality of service to actively monitoring quality of experience, predicting potential failures, and providing easy-to-use, self-service and self-healing capabilities.
Download the position paper here: http://www.dxc.technology/digital_enterprise/insights/135966-empowering_workforces_with_invisible_it