Incident management with ServiceDesk Plus Cloud – Part II

ServiceDesk Plus is a game changing IT help desk software which is used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus Cloud.

In this video you will learn about,
Life cycle of a ticket in ServiceDesk Plus: 00:13
Solutions for end users: 00:55
Creating a request: 01:09
Working on a request: 2:04
Help desk dashboard & reports: 4:21

via ManageEngine

About The Author
- ManageEngine is the leading provider of cost-effective enterprise IT management trusted by more than 100,000 organizations in 200 countries. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform.

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