Incident management with ServiceDesk Plus Cloud – Part II
ServiceDesk Plus is a game changing IT help desk software which is used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus Cloud.
In this video you will learn about,
Life cycle of a ticket in ServiceDesk Plus: 00:13
Solutions for end users: 00:55
Creating a request: 01:09
Working on a request: 2:04
Help desk dashboard & reports: 4:21