Introduction to Web Help Desk

For more information on Web Help Desk, visit:

Is your current help desk solution cumbersome and time consuming? Watch this short video to learn how SolarWinds’ web-based help desk & asset management software can streamline your incident management processes. Learn how Web Help Desk automatically generates tickets from alerts, how to update tickets with notes & FAQs, and how you can automatically discover assets via WMI.

SolarWinds’ helpdesk tool also bi-directionally integrates with many of SolarWinds’ Orion-based products which allows you automatically generate tickets and escalate them based on alert type and severity and to see ticket status and associated notes right in the Orion console.

In addition, you can import asset information into Web Help Desk from the following systems management software:
– System Center Configuration Manager
– Casper
– Lansweeper
– Absolute Manage
– SolarWinds Network Performance Monitor
– SolarWinds Network Configuration Manager
– SolarWinds Server & Application Monitor

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About The Author
- SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500® enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our thwack® online community to solve problems, share technology and best practices, and directly participate in our product development process.

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