Introduction to Web Help Desk
For more information on Web Help Desk, visit: http://bit.ly/Intro_WHD
Is your current help desk solution cumbersome and time consuming? Watch this short video to learn how SolarWinds’ web-based help desk & asset management software can streamline your incident management processes. Learn how Web Help Desk automatically generates tickets from alerts, how to update tickets with notes & FAQs, and how you can automatically discover assets via WMI.
SolarWinds’ helpdesk tool also bi-directionally integrates with many of SolarWinds’ Orion-based products which allows you automatically generate tickets and escalate them based on alert type and severity and to see ticket status and associated notes right in the Orion console.
In addition, you can import asset information into Web Help Desk from the following systems management software:
– System Center Configuration Manager
– Absolute Manage
– SolarWinds Network Performance Monitor
– SolarWinds Network Configuration Manager
– SolarWinds Server & Application Monitor
Connect with SolarWinds
thwack Community: http://thwack.solarwinds.com/