NRF 2013 – Cisco Big Ideas Session Recap: Shopping & Customer Service with Interactive Technologies

Watch Ron Kafka, Director of Business Development, Cisco Remote Expert Smart Solutions, Rachael McBrearty, Senior Director, Customer Experience Innovation, Cisco IBSG, and Syed Hoda, General Manager, Industry Solutions Group give a quick recap of their NRF 2013 Big Ideas Session — Deliver Compelling Shopping and Great Customer Service with Interactive Technologies.

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