Practical ITSM: Shape up with ITIL best practices – ManageEngine webinar

IT Service Desk professionals strive to process tickets quickly and effectively, but often dislocate resources due to poorly designed incident, asset, and change prioritization schemes. So, what can we as IT managers and help desk professionals do to shape up ITSM as a business enabler?

via ManageEngine

About The Author
- ManageEngine is the leading provider of cost-effective enterprise IT management trusted by more than 100,000 organizations in 200 countries. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform.

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