ServiceDesk Plus Masterclass: Incident management: Large-scale implementation

Join this webinar series to learn about how to make the most of ServiceDesk Plus and ITIL best practices to improve your service desk productivity. To know more, visit

In this session, you’ll learn how to customize ServiceDesk Plus processes for multi-site operations, configure enterprise-level settings for support and user groups, identify and resolve problems, and enrich your knowledge base.

Some of the key takeaways include:
1. Managing multiple sites
2. Building organizational hierarchy
3. Performing user management activities

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About The Author
- ManageEngine is the leading provider of cost-effective enterprise IT management trusted by more than 100,000 organizations in 200 countries. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform.

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