ServiceDesk Plus Masterclass: Incident management: Stop firefighting incidents

Join this webinar series to learn about how to make the most of ServiceDesk Plus and ITIL best practices to improve your service desk productivity. To know more, visit

In this session, you will learn how to log incidents, manage the incident life cycle, better communicate with stakeholders, and resolve incidents quickly. Some of the key takeaways include:
Modes of request creation
Automation in incident workflows
Solution management
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About The Author
- ManageEngine is the leading provider of cost-effective enterprise IT management trusted by more than 100,000 organizations in 200 countries. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform.

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