ServiceDesk Plus Masterclass: Service Catalog – Showcase your IT services

Join this webinar series to learn about how to make the most of ServiceDesk Plus and ITIL best practices to improve your service desk productivity.
In this session, you will learn how to centralize request management for all provided IT services, automate request workflows using business rules, and facilitate a better user experience using a self-service portal.
Some of the key takeaways include:
1. Building a request template
2. Workflow configuration
3. Service request provisioning and resolution
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About The Author
- ManageEngine is the leading provider of cost-effective enterprise IT management trusted by more than 100,000 organizations in 200 countries. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform.

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