ShareFile: Forgot Password

Description:
In this video you’ll learn how to recover a lost password for your ShareFile account. If the Adminstrator of your ShareFile account has limited your ability to change your password, you will need to reach out to him or her to reset your password on your behalf.

Require further assistance? Visit http://support.citrix.com/article/CTX208278 to learn more about password recovery and management and take advantage of our 24/7 help center.

Not a ShareFile customer yet? Learn more about how ShareFile can help with your document management needs at https://www.sharefile.com/features and try ShareFile free.

Transcript:
Let me guess…you wrote your password down somewhere and the dog ate it. Don’t worry. It happens to the best of us! With ShareFile, recovering your password is quick and easy.

If you’ve forgotten your ShareFile password, click the Forgot Password option at the ShareFile sign-in menu. For security reasons, you’ll need to prove to us that you’re a bonafide human being by choosing the correct icon. Once selected, click the Send button.

You will receive an email from the ShareFile system with a secure link you can use to reset your password. Due to the nature of this secure link, ShareFile recommends resetting your password at a time when you can give the subsequent email your immediate attention.

If the Adminstrator of your ShareFile account has limited your ability to change your password, you will need to reach out to him or her to reset your password on your behalf.

And there you have it…resetting your password. Welcome back to ShareFile!

via Citrix ShareFile

About The Author
- Citrix (NASDAQ: CTXS) is a leader in mobile workspaces, providing virtualization, mobility management, networking and cloud services to enable new ways to work better. Citrix solutions power business mobility through secure, personal workspaces that provide people with instant access to apps, desktops, data and communications on any device, over any network and cloud. This year Citrix is celebrating 25 years of innovation, making IT simpler and people more productive. With annual revenue in 2013 of $2.9 billion, Citrix solutions are in use at more than 330,000 organizations and by over 100 million users globally.

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