The enhanced change management module in ServiceDesk Plus (Cloud version)

( We’ve enhanced the change management module in the cloud version of ServiceDesk Plus to provide IT teams with more control over and clarity on change management processes. IT teams now have access to a visual change workflow builder, change templates, and change roles.

In this video you will learn about,

  1. Generating multi-stage change workflows, with statuses specific to each stage.
  2. Configuring actions, such as conditions, switches, notifications, approvals and field updates, across entire change workflows.
  3. Creating custom change templates, associate them with change workflows, and visually track the progress of changes through their entire life cycle.
  4. Defining change roles with specific view, edit and approval permissions for various stakeholders.

For more information on the enhanced change management module, please visit

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About The Author
- ManageEngine is the leading provider of cost-effective enterprise IT management trusted by more than 100,000 organizations in 200 countries. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform.

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